*(unless your internet is down)
Hi guys! We already do a lot of remote support for customers here in Bridge PC Repair and we are now going to push this part of our business even further.
Here in Bridge PC Repair we use software called Teamviewer. Its freely available online and through our website. The software is 100% secure and safe and depends totally on the end users agreement. Once any remote session is completed, the Technician (us) cannot connect to the end users (you) machine again without authorisation. The end user also, at all times, can see exactly what the Technician is doing on their machine and can terminate the session at any time.
Remote Tech Support Saves You Time and Costs
As you can imagine, this cuts the amount of time needed to solve a computer problem down tremendously. This can in turn reduce the cost of support. The whole process flows more smoothly using remote tech support compared to a remote support tech assistant giving computer repair instructions over the phone and blindly trying to infer what is happening on the problem machine based on descriptions from a possibly non-technical computer user.
Remote tech support can result in benefits of scale as well. Each independent solution of a problem is facilitated by giving the remote support technician more direct access to and feedback from the problem machine. The more an individual employee and computer user is assisted via remote tech support, the greater are the resulting benefits and profits for the company or user.
Almost all computer problems can be resolved and many other tasks can be completed using remote tech support. Virus removal, scanning for spyware, installation of drivers, installation of new business software and software upgrades are commonly handled remotely. Even processes which require a reboot are not a problem, as the remote technician can connect again as soon as the computer has resumed running.
Failing hardware must be repaired in person, although diagnosis can sometimes be done remotely.
Of course, Internet or network connection problems would prevent a remote support tech from connecting to the problem machine at all. Any such situation would need to first be resolved.
If you have any queries or questions regarding any of this, please call us here on 051 560767.
ABOUT THE AUTHOR
Ronan is the Director and brains behind Bridge PC Repair. With over ten years experience in the technology industry, sure he knows it all.
Contact Ronan: Email: firstname.lastname@example.org Tele: 051 560767